Privacy Policy

RSDC Stallions ("we", "us", "our") operates the website https://rsdcstallions.com/ and a car detailing studio at C30, C Block, Sector 10, Noida, Uttar Pradesh 201301, India. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It is written in line with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of India.

By using our website or sharing your information with us, you agree to the practices described here.

1. Information We Collect

Information you give us

• Enquiry and quote requests: name, phone number, email address, vehicle make and model, the service you are interested in, and any message you send through our contact form.
• Newsletter sign-ups: your email address when you subscribe to updates and offers.
• Calls and messaging: details you share when you call us or message us on WhatsApp, such as your name, number, and vehicle details.
• Service records: vehicle details, service history, and warranty information needed to deliver services and issue your e-warranty.
• Reviews and testimonials: your name, vehicle, and feedback, if you choose to give it and agree to its display.

Information collected automatically

• IP address, browser type, device type, operating system, and language.
• Pages visited, time spent, referring page, and general location (city or region level).
• Cookies and similar technologies, described in Section 5.

2. How We Use Your Information

• To respond to enquiries, prepare quotes, and schedule services.
• To perform and deliver detailing services, and to issue and manage e-warranties and aftercare follow-ups.
• To send newsletters, offers, and service reminders, where you have agreed to receive them.
• To understand how visitors use our website and improve its content, performance, and security.
• To measure and improve our advertising and marketing.
• To comply with legal obligations and to protect our rights, customers, and website.

We do not sell your personal information.

3. Legal Basis and Consent

We process your personal data with your consent, which you give when you submit a form, subscribe to updates, contact us, or accept cookies. We may also process data where needed to provide a service you requested or where the law requires it. You can withdraw consent at any time (see Section 8).

4. Sharing of Information

We share personal information only where necessary, and only with:

• Service providers that help us run the website and business, such as web hosting, email and messaging, analytics, and advertising platforms (for example Google and Meta).
• Product and warranty partners, where needed to register or honour a warranty on products applied to your vehicle.
• Authorities, where required by law, court order, or to prevent fraud or harm.
• A successor business, if RSDC Stallions is merged, sold, or restructured.

Service providers may process data on servers located outside India. We expect them to protect it appropriately.

5. Cookies, Analytics and Tracking

Our website uses cookies and similar technologies to work properly, remember preferences, and understand traffic. We use Google Tag Manager, which may load analytics and advertising tags such as Google Analytics or similar tools. These tools may collect information about your device and browsing activity.

Our pages also embed content from third parties, including YouTube videos, social media links (Instagram, Facebook, LinkedIn, YouTube), Google Maps and Google Reviews, and a WhatsApp chat link. These services may set their own cookies and are governed by their own privacy policies.

You can block or delete cookies through your browser settings. Some parts of the website may not work fully if cookies are disabled.

6. Data Retention

We keep personal information only as long as needed for the purposes in this policy, including to provide services, honour warranties, and meet legal, tax, and accounting requirements. Enquiry data is generally kept for [12–24] months unless you become a customer. Warranty and service records are kept for the warranty period and a reasonable time afterwards. Newsletter details are kept until you unsubscribe.

7. Data Security

We use reasonable technical and organisational safeguards to protect your information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

Subject to applicable law, you may:

• Ask for access to the personal data we hold about you.
• Ask us to correct or update inaccurate or incomplete data.
• Ask us to erase your data, unless we must keep it for legal reasons.
• Withdraw your consent to processing or marketing at any time.
• Unsubscribe from emails using the link in any email, or by writing to us.
• Raise a grievance about how your data is handled.

To exercise these rights, email us at info@rsdcstallions.com. We may need to verify your identity first, and we will respond within a reasonable time as required by law.

9. Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has given us personal data, please contact us and we will delete it.

10. Third-Party Links

Our website links to external sites and platforms. We are not responsible for the privacy practices or content of those sites. Please read their privacy policies before sharing information with them.

11. Photos and Videos

We may photograph or film vehicles before, during, and after service for quality records and for sharing on our website and social media. We will not publish images that show your face or number plate, or identify you personally, without your consent.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Continued use of the website after changes means you accept the revised policy.

13. Contact and Grievance Officer

For questions, requests, or complaints about this policy or your personal data, contact:

RSDC Stallions
Grievance Officer: [Name]
C30, C Block, Sector 10, Noida, Uttar Pradesh 201301, India
Email: info@rsdcstallions.com
Phone: +91 8376019714